SALON MANAGEMENT COURSE (Duration : 10 days)
Everyone working in the salon should have an understanding of specific aspects of the day to day management and administrative function along with their beauty career skills.
- Salon management
- Contributing to the effective running of a business
- Management of health, safety and security in the salon
- Sales management
- Quality management of client care
- Public Relations (PR)
- Marketing
- Monitoring and maintenance of the salon area
- The reception area
- Welcoming clients
- Dealing with complaints
- Time management
- Teamwork
- Retailing and promotions
- Targets
- Emergency procedures and security
SALON OWNERSHIP & MANAGEMENT (Duration : 20 days)
YOUR IDEA, YOUR PLANNING, YOUR BUSINESS
- The business plan
- Profit and loss accounts
- Market research
- Business objective
- Mission statement
- Further knowledge
RECRUITMENT
- The process of recruitment
- Job advertisements
- Shortlisting
- Interviewing
- Making the job offer
- Appraisals
SALON HOUSEKEEPING
- Housekeeping
- Health and safety
- Salon cleanliness
YOUR CUSTOMERS AND THEIR CARE
- Receptionist
- Trust and confidentiality
- A clients visit step-by-step
FINANCIAL MANAGEMENT
- Income and expenditure
- The cash register
- Petty cash
- Invoices
MARKETING YOUR DREAM
- Different styles of promotional material
- Promoting the salon to potential markets
- Consumer and market research